Customer Care Executive

MMC Infotech Services

0 - 1 years

2 Lacs

chennai

Posted:Just now| Platform:

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Skills Required

communication skills customer relationship fluent english written and oral communication english grammar

Work Mode

Work from Office

Job Type

Full Time

Job Description

Proactively manage and resolve customer issues and concerns with efficiency, professionalism, and empathy, ensuring high levels of customer satisfaction and loyalty.
Develop and maintain a comprehensive understanding of company products, services, and policies to provide accurate and relevant support.
Respond to customer inquiries via email in a timely, clear, and courteous manner, adhering to service-level agreements (SLAs).
Identify and escalate complex or unresolved issues to the appropriate internal teams or leadership, ensuring proper documentation and timely follow-up.
Accurately log all customer interactions, feedback, and resolutions in the CRM system to maintain up-to-date and reliable records.
Collaborate closely with cross-functional teamsincluding Product, Operations, and Technical Support—to expedite issue resolution and enhance the overall customer experience.
Continuously seek opportunities to improve support processes, reduce response time, and enhance customer satisfaction metrics.

Preferred candidate profile

Candidate should have Excellent Written & Verbal Communication Skill in English with any Graduation

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