As a valued member of our organization, you will be at the heart of ensuring customer satisfaction, which is a key focus of MMC Infotech. Our company prides itself on being employee-centric, fostering a culture that resembles a large, supportive family. For those embarking on their career journey, MMC offers an exceptional platform to launch your professional path, providing ample opportunities for learning, earning, and personal growth. At MMC Infotech, we are dedicated to nurturing our employees" well-being and development, particularly in the realms of banking and insurance. With a rich history spanning three decades, we have successfully nurtured the aspirations of numerous individuals who have advanced to prominent roles within leading financial institutions worldwide. Joining our team presents a clear value proposition - immerse yourself in our environment, accumulate invaluable experience, and pave the way for a rewarding career in banking and financial services. By committing to growth within our organization, you will be exposed to exciting prospects to evolve into a proficient manager. Our approach is performance-driven, tailored to align with your objectives, ambitions, and capabilities. Nearly all our endeavors are designed to incentivize your achievements, empowering you to unlock your full potential. We enthusiastically extend an invitation to be part of our family, eager to welcome individuals brimming with vigor, dedication, and a thirst for knowledge. If you believe you embody these qualities, MMC Infotech is the ideal destination for you. Your responsibilities will include promoting banking brands to existing clients, identifying business opportunities, cross-selling products, maintaining regular client interactions, providing effective solutions, conveying accurate information, and exhibiting strong verbal and written communication skills.,
As a member of our team at MMC Infotech, you will be a part of an organization that places a strong emphasis on ensuring the satisfaction of our customers. Our focus on delivering delight to our clients requires a dedicated and energetic team. At MMC Infotech, we prioritize our employees, fostering a culture that resembles a large, extended family. If you are embarking on your career journey, joining MMC presents an excellent opportunity to kick-start your professional growth, offering vast prospects for learning, earning, and advancement. Our organization is deeply committed to the well-being and development of our employees, providing a nurturing environment to support your career aspirations. With a specialized focus on banking and insurance, MMC Infotech has been instrumental in shaping the dreams and futures of numerous individuals over the past thirty years, enabling them to secure senior positions in leading global banks. Joining us means gaining invaluable experience and expertise in banking and financial services. By working with us for a few years, you will acquire essential skills and knowledge that are unparalleled in the industry, setting the stage for a successful career. With the opportunity to grow and evolve within our organization, you will be exposed to exciting prospects that can lead you to become an exceptional manager. Our approach is performance-based, tailored to your goals, strengths, and capabilities. We provide incentives to drive your motivation and help you unleash your full potential in a rewarding environment. If you possess energy, dedication, and a thirst for learning, MMC Infotech is the ideal place for you to flourish. We welcome individuals who are eager to contribute and grow with us. If you believe you embody these qualities, we invite you to explore the role of Data Entry at MMC Infotech, which involves converting scanned handwritten bills into digital data with precision and efficiency. Strong typing skills, attention to detail, and the ability to multitask are essential for this role.,
Proactively manage and resolve customer issues and concerns with efficiency, professionalism, and empathy, ensuring high levels of customer satisfaction and loyalty. Develop and maintain a comprehensive understanding of company products, services, and policies to provide accurate and relevant support. Respond to customer inquiries via email in a timely, clear, and courteous manner, adhering to service-level agreements (SLAs). Identify and escalate complex or unresolved issues to the appropriate internal teams or leadership, ensuring proper documentation and timely follow-up. Accurately log all customer interactions, feedback, and resolutions in the CRM system to maintain up-to-date and reliable records. Collaborate closely with cross-functional teamsincluding Product, Operations, and Technical Support—to expedite issue resolution and enhance the overall customer experience. Continuously seek opportunities to improve support processes, reduce response time, and enhance customer satisfaction metrics. Preferred candidate profile Candidate should have Excellent Written & Verbal Communication Skill in English with any Graduation