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Jobs in Gomti Nagar, Lucknow
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Med-Cab Care
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Customer Care Executive

Customer Care Executive

Med-Cab Care

1 - 31 years

1 - 2 Lacs

Gomti Nagar, Lucknow

Posted:14 hours ago| Platform: Apna logo

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Skills Required

support service resolve communication chat crm software metrics score

Work Mode

On-site

Job Type

Full Time

Job Description

JOB DESCRIPTION Customer Support Executive Job Title: Customer Support Executive Department : Customer Service / Support Location : Lucknow Employment Type : Full – time Job Summary We are looking for a dedicated and empathetic Customer Support Executive to handle customer quaries, resolve complaints and ensure customer satisfaction across all communication channels calls,emails, chats, etc.) Respond promptly to customer inquiries via phone , email,or chat · Resolve customer complaints efficiently and professionally · Maintain a positive and helpful attitude towards customers · Documents customer interaction teams in CRM software · Coordinate with internal teams for issues resolution · Meet performance metrics such as response time , satisfaction score,etc. Required Qualifications · Minimum Graduate in any field · 0-6 month of experience in Customer support or similar roles Key Skills · Excellent verbal and written communication ( English and Hindi ) · Good listening and problem – solving abilities · Familiarity with basic computer usage · Patience and ability to remain calm under pressure

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Customer Care Executive