Customer Care Executive - Janasamruddhi, Bhubaneswar

Job Requirements

Job Title: Customer Care ExecutiveCompany Name: JANASAMRUDDHI MULTIPURPOSE COOPERATIVE SOCIETY LIMITEDLocation: Bhubaneswar, OdishaSalary: ₹12,000 - ₹15,000 per monthEmployment Type: Part TimeWe are currently seeking Customer Care Executives to join our BPO/Customer Care team. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to our valued customers. This role requires excellent communication skills, a customer-oriented mindset, and the ability to multitask in a fast-paced environment. You will interact with customers through various channels, including phone calls, emails, and chat platforms. This is a part-time position with both day and night shifts available, and you will be required to work 6 days per week.

Responsibilities

• Respond to customer inquiries promptly and professionally, ensuring customer satisfaction.
• Resolve customer complaints in a calm and empathetic manner.
• Provide accurate information about products, services, and company policies to customers.
• Maintain detailed records of customer interactions and transactions.
• Assist customers with placing orders, tracking shipments, and resolving any issues.
• Collaborate with team members to ensure timely resolution of customer concerns.
• Follow communication procedures, guidelines, and scripts when interacting with customers.
• Stay updated on product knowledge and industry trends to provide effective customer support.
• Meet individual and team targets for customer satisfaction, response time, and resolution.
  

FAQs

Q: Is prior experience required for the role of Customer Care Executive?A: No, prior experience is not required. We welcome freshers who possess good communication skills and a customer-oriented mindset. Training will be provided to ensure you are equipped with the necessary skills for the role.Q: What educational qualifications are required for this position?A: A minimum of 12th Standard / PUC education is required for the role of Customer Care Executive. Good communication skills and the ability to effectively interact with customers are essential.Q: What is the salary range for this position?A: The salary for this position is ₹12,000 - ₹15,000 per month, based on your experience and performance. In addition to the base salary, there may be incentives based on your performance.Q: What are the working days and hours for this job?A: This is a part-time position requiring you to work 6 days per week. We offer both day and night shifts, providing flexibility in scheduling.