Customer Care Executive

Infiniserve IT Solution Pvt Ltd

0 years

2 - 4 Lacs

gurgaon

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

support chat efficiency service communication presentation planning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Location: Gurgaon

Department: Customer Service

Job Type: Full-time

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or social media.
Identify and assess customers' needs to achieve satisfaction
.Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Provide feedback on the efficiency of the customer service process..
And have to advertise the parts of products to the customers via call and chats and convivence them to buy your product.

Required Skills & Qualifications:

Bachelor's degree in any discipline (preferred).
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

Both fresher and experienced candidates can apply for this customer service role.
Experience in telecom, BPO, and Tele sales industries is a plus.
Fluency in English and Hindi.

Send me your CVs

Email-alka@infiniserveitsolutioninc.com

Contact-9430856675

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

How soon you will join if Selected?

Language:

Hindi (Preferred)
English (Required)

Work Location: In person

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