· Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required · Greet customers warmly and ascertain problem or reason for calling. · Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads. · Maintain the tracker for enquiry follow up. · Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month. .Provide Information about new schemes and promotions to existing customers and well-wishers. · Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept. · Maintain high customer satisfaction pre & post sales. · Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency. · Confirm and ensure the complaints with invoice . Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service If replacement or compensation Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Education: Diploma (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
· Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required · Greet customers warmly and ascertain problem or reason for calling. · Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads. · Maintain the tracker for enquiry follow up. · Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month. .Provide Information about new schemes and promotions to existing customers and well-wishers. · Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept. · Maintain high customer satisfaction pre & post sales. · Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency. · Confirm and ensure the complaints with invoice . Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service If replacement or compensation Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Education: Diploma (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person