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Customer Care Executive - HR Biswajit

Customer Care Executive - HR Biswajit

Globiva

0 - 3 years

2 - 3 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

BPO Communication Skills Fluent Voice Process English Fluent English Spoken English Domestic BPO English Literature

Work Mode

Work from Office

Job Type

Full Time

Job Description

HR:- BISWAJIT CONTACT:- 8902862961 VIRTUAL/WALKIN INTERVIEW AVAILABLE. Follow this link to join WhatsApp group: https://chat.whatsapp.com/FRfmDRou7BqL04bt6234m2 Follow the channel on WhatsApp: https://whatsapp.com/channel/0029Vb3S07w5vKA9easVUh3x Role & responsibilities Customer service roles involve interacting with customers to answer inquiries, resolve issues, and ensure their satisfaction . These roles can range from answering phone calls and emails to handling complex problems and providing proactive support. Key Responsibilities of Customer Service Roles: Answering Inquiries: Addressing customer questions, providing information, and guiding them through processes. Resolving Issues: Troubleshooting problems, offering solutions, and escalating complex issues to appropriate teams. Processing Orders: Handling online orders, returns, refunds, and exchanges. Managing Complaints: Addressing customer concerns, empathizing with their emotions, and finding solutions. Providing Information: Explaining product features, company policies, and procedures. Ensuring Customer Satisfaction: Tracking customer satisfaction, soliciting feedback, and ensuring a positive experience. Collaborating with Teams: Working with internal departments to resolve issues and improve the overall customer experience. Staying Updated: Keeping up-to-date on product knowledge, company policies, and best practices.

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Customer Care Executive - HR Biswajit