Customer Care Executive- Hospital

Specific Job Responsibilities

1. Receiving and greeting the patient

2. Approaching the patient to understand the purpose of his/her visit

3. Guiding the patient as per his/her requirement

4. Solving related queries and sharing relevant information with the patient

5. To ensure that patient has a hassle free experience at Noble Hospital

6. Coordinating with concerned departments or doctors or staff nurses

7. Ensuring the patient is comfortable during his OPD Visit

8. Making seating arrangements especially for vulnerable patients

9. Answering phone calls

10. Scheduling appointments

11. Explaining billing and related tariffs.

12. Coordinating with concerned consultants & patients for following time schedule

13. Informing patients well in advance if the appointment is cancelled/delayed

14. Collecting cash from the patient as per procedures done.

15. Submission of daily cash to the cash counter

16. Updating daily OPD schedule and maintaining relevant patient data in HIS with complete accuracy and generating the UHID No.

17. Handling of cash or CC as per the scroll and handing it over to accounts department before leaving the duty.

18. Screening of communicable diseases.

19. Vulnerable disease screening.

20. Applying discount structure as per protocol provided by management.

Carry out any other function as assigned by the HOD.

Job Specification

Experience:

Qualifications:

Skill/Knowledge:

• Language Fluency in English/Hindi/Marathi
• Computer Knowledge
• Well Oriented to customer service company standards
• Excellent English communication
• Presentable

Interested Candidates can share their updated resume on recruitment@noblehrc.com