Posted:11 hours ago|
Platform:
Work from Office
Full Time
Managing incoming and outgoing calls from leads customer service inquiries
Identifying and assessing customers needs to achieve satisfaction
Manage large amounts of incoming and outgoing calls as well as compliant calls
Generate sales leads from received data base from concern department
Provide accurate, valid and complete information by using the right methods/tools
Meet target oriented and customer service team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies accordingly your process
Proven customer support experience or experience as a client service representative
Minimum Graduation with 3-10 years of experience as CCE with Hindi voice process
Familiarity with CRM systems technical knowledge for data updating in the system
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills in the voice process for this position
Preferred ability to multi-task, prioritize and manage time effectively in the process
Should be Proficient in Hindi and also other languages for this position advantage
Should be Customer Care expertise and immediately joining candidates only can apply.
Punarjan Ayurveda
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