Customer Care Executive / Help Desk

About Us

DiagnoPlus Pathology is a trusted and fast-growing diagnostic service provider committed to accuracy, reliability, and excellent patient experience. We combine advanced technology with compassionate service to deliver quality healthcare diagnostics.

Job Description:

We are looking for a Customer Care Executive / Help Desk Representative with excellent communication skills, a pleasant personality, and strong situation-handling abilities. The ideal candidate should be confident, updated with current trends, and capable of providing professional assistance to patients and clients.

Key Responsibilities:

• Answer and route incoming calls in a polite and professional manner.
• Make outbound calls for follow-ups, client coordination, or appointment confirmations.
• Greet and assist visitors, ensuring they are attended to promptly and courteously.
• Maintain a record of all calls, messages, and visitor details.
• Handle consumer / patient inquiries through phone, WhatsApp, and front desk.
• Assist with booking tests, understanding reports, and resolving queries.
• Manage social media interactions and respond to online inquiries promptly.
• Ensure a polite, professional, and empathetic tone in all communications.
• Counsel patients about health check-up packages and diagnostic services.

Qualifications & Requirements:

• Graduate in any stream.
• Excellent speaking skills with clear voice modulation.
• Pleasant and pleasing personality.
• Computer proficiency (MS Office, basic data entry, emails, etc.).
• Familiar with social media platforms and current digital trends.
• Strong communication and patient counselling skills.
• Freshers and experienced candidates can apply.

Benefits:

• Competitive salary with incentives.
• Training and skill development opportunities.
• Friendly and professional work environment.

Job Type: Full-time

Pay: ₹11,000.00 - ₹15,000.00 per month

Work Location: In person