Customer Care Executive (Female)

EbisHr Sevices Private Ltd

1 years

0 Lacs

cannanore

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

multilingual chat support resolve crm management service empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Multilingual Support: Handle inbound and outbound customer inquiries efficiently via phone, email, and chat. A key requirement is providing fluent and professional support in the Hindi language.
Problem Resolution: Diagnose and resolve customer issues, complaints, and requests with speed, accuracy, and a customer-first attitude.
Product Knowledge: Maintain expert-level knowledge of our products and services to provide accurate information and effective troubleshooting.
Documentation: Accurately document all customer interactions, feedback, and resolutions in our CRM system.
Escalation: Identify and escalate priority issues to the appropriate internal teams (e.g., Technical Support, Management) when necessary.
Quality Assurance: Strive for first-call resolution and contribute to consistently high customer satisfaction (CSAT) scores.

Qualifications

Language Fluency: Mandatory fluency in the Hindi language (both spoken and written) is required.
Experience: 1 years of experience in a customer service/Fresher
Soft Skills: High level of patience, empathy, and ability to remain calm and professional under pressure.
Education:Any degree
SALARY:Best in industry

Job Type: Full-time

Work Location: In person

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