Customer Care Executive (Female)

NEXWELT STUDIOS

3 years

1 - 2 Lacs

palayam thiruvananthapuram kerala

Posted:21 hours ago| Platform: SimplyHired logo

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Skills Required

crm software customer service microsoft office bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Customer Relation Executive who will be responsible for managing customer inquiries, and ensuring a smooth experience for both buyers and dealers on our platform. Candidates with prior experience in the automobile industry or automobile lead management will be given preference.

Key Responsibilities:

Understand customer needs and connect them with the right dealer.
Maintain strong relationships with automobile dealers, showrooms, and partner networks.
Follow up with leads to ensure conversions and track progress using CRM tools.
Coordinate with internal teams to ensure timely responses and smooth transactions.
Handle customer feedback, complaints, and escalations professionally and efficiently.
Keep accurate records of customer interactions and transactions.

Qualifications & Skills:

Bachelor’s degree
1–3 years of experience in customer relations, telesales, or lead management (automobile experience is plus).
Excellent communication and interpersonal skills.
Proficiency in CRM software and MS Office tools.
Ability to multitask, stay organized, and work in a fast-paced environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

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