Customer Care Executive- Domestic- Voice Process

Were Hiring: Customer Care Executive- Domestic Voice Process

Customer Care Executive  for Domestic Process-Voice Process

Key Responsibilities:

• Handle customer queries and complaints efficiently through voice calls

• Provide accurate information and effective solutions to customers

• Maintain a high level of professionalism and empathy during all interactions

• Write and respond to customer emails as needed

• Update and store customer information in the CRM system simultaneously during calls

• Document call and email details, follow-up actions, and resolutions accurately

• Follow company scripts, guidelines, and quality standards

• Escalate unresolved issues appropriately and in a timely manner

Required Skills:

• Hindi and English

• reading, writing (at least 35 words per minute), speaking, and listening

• Ability to multitask: communicate effectively while updating data in real time

• Good interpersonal and problem-solving skills

• Basic computer literacy and fast system navigation

• Professional attitude and a customer-first mindset

System Requirements:

You must have access to the following:

• PC or Laptop

• 8 GB RAM

• Windows 10 or above

• Noise-cancellation headphones

• Stable high-speed Wi-Fi

• Power backup

Eligibility Criteria:

• Minimum Qualification:

• Freshers and experienced candidates

  • Experienced candidates may be offered a higher package

• Age:

• rotational day shifts

Benefits:

• performance-based incentives

• Appraisal opportunity after 9 months

• internal promotion opportunities

• Supportive and friendly work environment
  

  How to Apply:

  WhatsApp