Customer Care Executive

Digital Get Way LLP is a dynamic and growing digital marketing company dedicated to helping businesses succeed online. We pride ourselves on delivering excellent results and outstanding customer service. We are looking for a dedicated Customer Care Executive to join our team and be the voice of our company.

Job Summary:

We are seeking a proactive and friendly Customer Care Executive to be the first point of contact for our clients. The ideal candidate will be responsible for handling customer queries, providing appropriate solutions, and ensuring a consistently positive customer experience. Basic computer knowledge is the primary technical skill required for this role.

Key Responsibilities:

• Manage incoming customer calls, emails, and messages in a professional and timely manner.
• Respond to customer inquiries about our digital marketing services (e.g., SEO, Social Media Marketing, Web Design).
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents using our computer systems.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Required Qualifications and Skills:

• Education: Minimum 10+2 (Higher Secondary) pass. A graduate degree is a plus.
• Experience: Freshers are welcome to apply.
• Computer Skills: Basic computer proficiency is mandatory. You must be comfortable using a web browser, sending emails, and using basic software like MS Word or Google Docs.
• Language Skills: Excellent communication skills in English, Hindi, and/or Bengali.
• Personal Attributes:
• Strong listening skills and patience.
• A polite and professional phone manner.
• A positive attitude and a passion for customer service.
• Ability to work well within a team.

What We Offer:

• A competitive salary package.
• A safe, supportive, and friendly work environment.
• Comprehensive training on our services and software.
• Opportunities for career growth within the company.

How to Apply:

Interested candidates are invited to send their updated CV/Resume to the following email address:

Email: [email protected]

Please use the subject line: "Application for Customer Care Executive"

Contact Number: +91 78109 56606

Job Type: Full-time

Pay: ₹6,000.00 - ₹20,000.00 per month

Benefits:

• Internet reimbursement
• Leave encashment
• Paid time off

Work Location: In person

Speak with the employer
+91 7810956606