Customer Care Executive

0 - 2 years

1 - 2 Lacs

Posted:12 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibility:

  • Manage large amounts of incoming phone calls

  • Identify and assess customers needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

Requirement:

  • Strong phone contact handling skills and active listening

  • Excellent communication and presentation skills


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