Customer Care Executive

1 years

1 Lacs

Posted:15 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

We are seeking a Customer Care Executive to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat promptly.
  • Track shipments and provide accurate updates to customers.
  • Resolve issues related to delays, returns, and claims.
  • Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.
  • Maintain records of customer interactions and feedback.
  • Escalate complex issues to management when necessary.
  • Help improve customer service processes.

Qualifications & Skills:

  • Minimum 1 year experience in customer service, preferably in logistics or e-commerce.
  • Excellent communication skills in Hindi and English.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work under pressure.
  • Familiarity with MS Office and CRM or logistics tracking tools.
  • Positive attitude and team player.

Education:

  • Graduate in any discipline

What We Offer:

  • Competitive salary + performance incentives
  • Friendly and collaborative work environment
  • Opportunity to grow in a fast-paced logistics company

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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