Customer Care Executive

0 years

1 - 3 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are looking for a dynamic and customer-focused Sales Executive / Customer Care Executive for our UK process, responsible for managing inbound/outbound calls, handling customer queries, and driving sales conversions. The candidate should have excellent communication skills, the ability to understand customer needs, and a proactive approach to achieving sales targets.
Key Responsibilities Customer Interaction & Support

  • Handle inbound and outbound customer calls for the UK region.
  • Understand customer inquiries and provide accurate information.
  • Resolve customer issues promptly and professionally.
  • Maintain a high level of customer satisfaction and service quality.

Sales & Conversion

  • Identify customer needs and promote relevant products/services.
  • Achieve monthly sales targets and performance milestones.
  • Follow up with leads and convert them into successful sales.
  • Maintain detailed records of calls and sales interactions.

Process & Compliance

  • Follow UK process guidelines and company policies.
  • Ensure all customer information is handled securely and confidentially.
  • Maintain call quality standards and adhere to scripts when required.
  • Collaborate with team members to meet overall performance goals.

Required Skills & Qualifications

  • Excellent spoken English with a clear and neutral accent (UK shift experience preferred).
  • Prior experience in BPO, sales, or customer support (UK/International process is an added advantage).
  • Strong communication, persuasion, and problem-solving skills.
  • Ability to handle pressure and work towards targets.
  • Good computer skills and ability to work with CRM tools.
  • Minimum qualification: 12th pass / Graduate preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

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