Customer Care Executive

Job Title: Customer Service Executive (Airtel Payment Bank )

Location: Noida, Sector 63

Department: Customer Support(Inbound process)

Employment Type: Full-time

Gender :- Male

Time:- 3 :00PM TO 12:00AM

Job Summary:

We are seeking a dedicated Customer Service Executive to handle customer queries and complaints related to Airtel Payment Bank services. The ideal candidate will provide accurate product and service information, resolve issues promptly, and deliver a seamless customer experience.

Key Responsibilities:

Manage inbound and Voice process

Assist customers with account queries, transactions, KYC updates, and complaint resolutions.

Educate customers on digital banking services, UPI, mobile wallets, and payment solutions.

Record customer interactions accurately in the CRM system.

Comply with RBI guidelines, KYC norms, and internal policies.

Share feedback with the team to improve processes and enhance customer satisfaction.

-Required Skills & Qualifications:

Education: Minimum 12th Pass / Graduate/

Experience: 0–2 years in Customer Service / BPO

Basic communication skills in Good English and Hindi

Ability to multi-task, work under pressure, and resolve conflicts

- Benefits:

Competitive salary + performance-based incentives

Career growth in the fast-growing banking and fintech sector

Health benefits and employee perks

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person