Job Title: Customer Care Executive Department: Customer Support Location: East of Kailash, New Delhi, On-Site Type: Full-time Salary: Up to ₹25,000/month Hiring for: Janpath Online About Janpath Online: JanpathOnline is a leading e-commerce platform that brings the charm of traditional Indian handicrafts, fashion, and accessories to a global audience. We aim to connect artisans and small businesses with customers looking for authentic, handcrafted, and unique products. Job Summary: We’re looking for a friendly and reliable Customer Care Executive to handle customer queries and ensure a smooth support experience across phone, chat, and email. Key Responsibilities: Answer customer queries and provide product info Resolve complaints or escalate as needed Maintain call/chat records and follow up Coordinate with internal teams when required Ensure a positive customer experience Convert COD calls to Prepaid Requirements: Good communication in Hindi / English Basic computer skills; Excel experience is a plus Patience, problem-solving ability, and a helpful attitude 12th pass or graduate Prior customer service experience preferred What We Offer: Salary up to ₹25,000/month Training & growth opportunities Supportive team culture Show more Show less

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