Customer Care Associate

Vaibhav Global

1 - 2 years

3 - 4 Lacs

new delhi pune jaipur

Posted:4 days ago| Platform:

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Skills Required

customer service customer support voice process customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

As a Customer Service Representative, your primary responsibility will be to assist customers with their questions, concerns, or problems through phone calls. You will provide accurate information, offer solutions, and ensure customer satisfaction with the support they receive.

Key Responsibilities

Answer customer calls.
Assist customers with their queries or inquiries.
Provide information about products or services.
Resolve any problems customers might have.
Ensure customer satisfaction through effective communication and support.

Preferred candidate profile

High school diploma or equivalent.
Proven experience in a call center or customer service role is advantageous.
Strong active listening and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to work in a fast paced and dynamic environment.
Adaptability and willingness to work in a 24/7 environment, including weekends and holidays.
Customer-centric attitude with a genuine desire to serve customers.
Strong attention to detail and organizational skills.
Ability to remain calm and professional under pressure.

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