Customer Care Associate

Role and Responsibilities ·       Maintain personal grooming standards for a professional appearance. ·       Display fresh stock according to the planogram. ·       Organize merchandise from trial rooms, cash points, and customer service areas. ·       Ensure all items have accurate price and security tags. ·       Maintain cleanliness and organization within the section. ·       Stay informed about daily sales targets and store achievements. ·       Promote in-store schemes, promotions, and events. ·       Collaborate with Unit VM Head on visual merchandising strategies. ·       Implement color blocking and size blocking techniques. ·       Manage ticketing, signage, and size stickering as directed. ·       Update focal points and displays regularly for customer engagement.   Top KPI’s (Ideally Measurable) for this role are ·       Personal grooming and presentation for sales preparation. ·       Implementing color blocking and size organization in visual merchandising. ·       Greeting and attending to customers professionally during selling activities. ·       Deep understanding of product features, benefits, and specifications. ·       Ensuring merchandise care and proper inventory management. ·       Vigilant security measures including tagging and monitoring. ·       Providing feedback on sales trends and customer interactions to supervisors.   Qualifications and Education Requirements 12th pass / Graduate   Preferred competencies ·       Customer Relationship Management ·       Sales and Negotiation Skills ·       Product Knowledge and Expertise ·       Problem Solving and Decision Making ·       Team Collaboration and Leadership ·       Time Management and Prioritization