Customer Care Associate

Role Overview: As a Transaction Processing Specialist, your primary responsibility is to ensure accurate and timely completion of transactions to meet or exceed client Service Level Agreements (SLAs). Key Responsibilities: - Performing outbound calls to insurance companies in the US to collect outstanding Accounts Receivables. - Adhering to Standard Operating Procedure (SOP) guidelines within established productivity standards. - Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials. - Maintaining patient confidentiality. - Ability to work regular shifts from Monday to Friday, 17:30 pm to 3:30 am IST. Qualifications Required: - A University degree or equivalent that required 3+ years of formal studies of the English language. - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. - 1+ years of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.,