Customer Care Assistant - Hindi

Job Summary:

We are looking for a customer-focused and proactive Customer Care Support Executive to handle client queries, provide assistance, and ensure customer satisfaction. The role involves managing customer interactions through calls, emails, and chats, while maintaining a positive brand image.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat support.
• Resolve customer queries, complaints, and requests in a timely manner.
• Maintain records of customer interactions and update CRM systems.
• Provide product/service information and guide customers effectively.
• Escalate complex issues to the relevant department when required.
• Ensure customer satisfaction by delivering professional and empathetic service.
• Assist in customer retention by maintaining good relationships.
• Gather feedback and share insights to improve service quality.

Qualifications & Skills:

• Bachelor’s degree or diploma (preferred, not mandatory).
• Hindi and English language mandatory to speak
• Prior experience in customer service/support is an advantage.
• Excellent verbal and written communication skills.
• Good listening, problem-solving, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks.
• Proficiency in MS Office and familiarity with CRM software.
• Positive attitude, patience, and customer-oriented mindset.

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Language:

• Hindi (Required)

Work Location: In person

Speak with the employer
+91 8220329400