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BMC Software
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Customer Care Agent III

Customer Care Agent III

BMC Software

0 - 4 years

0 Lacs

pune maharashtra

Posted:5 days ago| Platform: Shine logo

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Skills Required

customer service interpersonal skills problem solving time management communication skills fluency in english attention to detail team player selfmotivated general it knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As an integral part of the BMC team, you will be responsible for providing exceptional customer service and support to ensure customer satisfaction. Your role will involve: - Answering and directing incoming customer inquiries via telephone, email, and web to the relevant product groups. - Resolving customer care issues by collaborating with various departments within BMC to ensure accurate and timely resolutions, while maintaining the Service Cloud database. - Assigning appropriate severity levels and priorities to customer queries within the Service Cloud application. - Creating and routing Service Cloud cases to different product support groups. - Reviewing and addressing feedback from support functions related to Service Cloud case processing. - Offering written and verbal English language support and translations for customer support cases. - Meeting customer service level objectives and achieving individual and team key targets. - Identifying personal education and training needs and developing a personal development plan with the Team Lead. - Providing mentorship and training to new team members in the Customer Contact Centre. - Building key relationships with BMC Software customers, partners, support managers, team leaders, technical analysts, and sales personnel. - Acting as a knowledge champion to enhance the quality of the Knowledge Base. - Utilizing internal BMC systems to enhance the support process and identify areas for business improvement. - Sharing knowledge, mentoring team members, and contributing to team performance improvement initiatives. Additionally, BMC values its employees and fosters a culture where individuality is celebrated. With a global team of over 6000 talented individuals, you will be recognized for your unique contributions and encouraged to be yourself. If you are unsure about meeting all the qualifications but are enthusiastic about joining BMC, we encourage you to apply. We aim to attract diverse talents and experiences to drive innovation together. Please note that the salary mentioned is only one aspect of BMC's comprehensive compensation package, which may include additional benefits and rewards tailored to specific countries. We are committed to fair and transparent compensation practices for all our employees. If you have taken a career break and are looking to re-enter the workforce, this role is open to candidates under the Returnship program at BMC. For more information and to apply, please visit [BMC Returnship Program](https://bmcrecruit.avature.net/returnship).,

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Customer Care Agent III