CSM/PMO

Role Overview: As a Digital Managed Services Client Success Manager (CSM) & PMO at Huron, you will play a crucial role in ensuring the successful engagement of managed services to clients. Your responsibilities will include effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement. Your strong leadership skills and customer-centric mindset will be instrumental in delivering exceptional service experiences and exceeding client expectations. Key Responsibilities: - Regularly engage with clients to set clear expectations on project roles and responsibilities, approach, progress, and outcomes. - Contribute to the sales cycle including new business and renewals, RFP responses, SOW and Change Order creation and execution. - Proactively monitor contribution margin and prospective forecasting. - Represent Huron in Quarterly Business Reviews with the client, providing updates and helping with strategic decision-making. - Proactively communicate internally with leadership, account MDs, and BDMs to ensure strategic account management. - Responsible for management of the project and outcomes. - Proactively monitor, manage, and report on execution of deliverables. - Manage project administrative functions to support successful execution (billing, setup communication, contract coordination). - Monitor and report progress to key stakeholders. - Ensure best practices and procedures in line with methodology for successful project management. - Manage Engagement Assurance best practices including Financial & Operational activities in Workday. Qualifications Required: - Strong program management and analytical skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Strong organizational and time management skills. - Customer-focused mindset with a commitment to delivering high-quality service. - Knowledge of ITIL or other service management frameworks. Note: The information regarding the company's details was not provided in the job description.,