CSE (Customer Support Executive)

As a Tele caller in the Sales department, you will be responsible for making outbound and inbound calls to potential or existing customers. Your main objective will be to achieve sales targets and provide exceptional customer support through effective communication. In outbound calls, you will convey information about our organization, present product/service details persuasively, and meet targets within the specified timeframe. For inbound calls, you will handle customer inquiries, provide accurate information, resolve complaints, and escalate complex issues to relevant departments. Your role will also involve data entry tasks such as accurately recording customer interactions in the CRM system and maintaining up-to-date customer records. Building and nurturing positive relationships with clients, specifically schools, to enhance customer loyalty and satisfaction will be crucial. Collaboration with team members to achieve common goals, sharing knowledge, and best practices are essential for success in this role. You should possess excellent verbal and written communication skills, strong interpersonal abilities, and the capacity to work under pressure while meeting deadlines. Proficiency in CRM software and previous experience in sales or customer service are preferred. Additional requirements include willingness to work flexible hours, including evenings and weekends, ability to handle rejection positively, and strong problem-solving and negotiation skills. Fluency in English is required, and knowledge of Hindi is preferred. This is a full-time, permanent position suitable for freshers with a Bachelor's degree. Benefits include cell phone and internet reimbursement, paid sick time, and a flexible schedule. The work location is in-person during day shifts. The application deadline is 14/10/2024. To apply or for further inquiries, please contact: 7090720022 or email: deekshithahr@edhr.in.,