CSE (Customer Support Executive)

Job description

Profile- Senior Customer Support Executive (hospitals and health care domain)

Location- Bellary Road, Ganganagar, Bengaluru, karnataka

Interview Mode- F2F only, Cab Facility Provided

(canidate must have prior experience in hospital and health care domain)

KEY RESPONSIBILITIES

● Work effectively in a team environment with a pleasant, professional, and courteous demeanor.

● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).

● Provide support via email, chat, and outbound & inbound calls to both internal and external customers.

● Assist patients, and healthcare providers with prescription-related queries and issue resolution.

● Address customer queries, resolve complaints, and ensure customer satisfaction.

●Maintain accurate patient records and ensure data privacy standards are met.

● Handle escalations and complex prescription cases professionally and efficiently.

● Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:

● 4+ experience in customer service within the Medical & Healthcare Industry is preferred.

● Excellent verbal and written communication skills.

● Strong problem-solving and analytical abilities.

● Ability to manage multiple customer interactions effectively.

● Handle customer complaints, and provide appropriate solutions and alternatives within the time limits

● A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:

● Experience in telemedicine, online pharmacies, or US healthcare customer support.

● Familiarity with insurance claims processing and prior authorization workflows.

● Knowledge of e-prescribing platforms and US pharmacy network

● Ability to work in a fast-paced and regulated environment

Job Type: Full-time

Pay: ₹30,831.56 - ₹40,039.39 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Rotational shift

Application Question(s):

• do you have prior experience in healthcare domain?
• Are you available for one face to face round of interview at company office location? That is bellary road, ganganagar, bengaluru?
• what's your total years of experience in customer support?
• Current salary?
• expected salary?
• notice period?

Work Location: In person

Speak with the employer
+91 7082885054