CSE (Customer Service Executive & MIS)

As a Customer Service Manager at our Head Office in Indore, Madhya Pradesh, you will be responsible for overseeing the daily operations of the customer service department. Your primary duties will include addressing customer service issues promptly, establishing efficient procedures and standards, and setting and achieving customer satisfaction goals with the team. You should possess a strong grasp of MIS tools, applications, and concepts such as ERP and CRM to streamline processes effectively. Your role will also involve maintaining accurate records of customer interactions, implementing and managing MIS systems, and collaborating with vendors to ensure system objectives are met. Additionally, you will analyze service statistics, generate detailed reports, manage the departmental budget, and stay updated on industry best practices. To qualify for this position, you must hold a Bachelor's degree in business administration or a related field and have up to 5 years of experience in customer service. Proficiency in Microsoft Office and other customer service software is essential, along with exceptional written and verbal communication skills. Strong knowledge of management practices, effective leadership abilities, and excellent interpersonal skills are also required. If you are a dynamic professional with a passion for delivering exceptional customer service, we encourage you to apply for this immediate hiring opportunity in Indore. Join our team and contribute to our commitment to excellence in customer satisfaction.,