5 Management Practices Jobs

As an ideal candidate, you should hold a degree in any relevant field along with industry experience. You must have a minimum of 5 years of demonstrated expertise in customer care service specifically for civil engineering projects. Proficiency in Microsoft tools is essential, coupled with exceptional written and verbal communication abilities. Moreover, a good grasp of management practices and techniques is required for this role. Your leadership and interpersonal skills should be excellent to effectively collaborate with team members and stakeholders.,

As a Customer Service Manager at our Head Office in Indore, Madhya Pradesh, you will be responsible for overseeing the daily operations of the customer service department. Your primary duties will include addressing customer service issues promptly, establishing efficient procedures and standards, and setting and achieving customer satisfaction goals with the team. You should possess a strong grasp of MIS tools, applications, and concepts such as ERP and CRM to streamline processes effectively. Your role will also involve maintaining accurate records of customer interactions, implementing and managing MIS systems, and collaborating with vendors to ensure system objectives are met. Additionally, you will analyze service statistics, generate detailed reports, manage the departmental budget, and stay updated on industry best practices. To qualify for this position, you must hold a Bachelor's degree in business administration or a related field and have up to 5 years of experience in customer service. Proficiency in Microsoft Office and other customer service software is essential, along with exceptional written and verbal communication skills. Strong knowledge of management practices, effective leadership abilities, and excellent interpersonal skills are also required. If you are a dynamic professional with a passion for delivering exceptional customer service, we encourage you to apply for this immediate hiring opportunity in Indore. Join our team and contribute to our commitment to excellence in customer satisfaction.,

As an Architecture Assessment Lead, you will play a crucial role in leading the execution of architecture assessments encompassing various aspects such as infrastructure, platform, application, data, and process. Your responsibilities will include defining the scope of the assessment, obtaining client agreement, conducting discovery assessments, and offering recommendations to address identified weaknesses and opportunities within the architecture landscape. Collaboration with diverse teams will be essential to ensure a comprehensive understanding of the architecture's alignment with business objectives, thereby driving improvements and strategic initiatives. Your expertise as an SME will be expected, along with the ability to collaborate with and manage the team efficiently. You will be accountable for team decisions and actively engage with multiple teams to contribute to key decisions. Providing solutions to problems for your immediate team and across various teams will be part of your role. Additionally, you will facilitate workshops and discussions to gather requirements and insights from stakeholders, as well as develop and present detailed reports and recommendations based on assessment findings. Proficiency in Oracle Engagement Cloud - Service is a must-have skill for this role. Your strong knowledge should encompass areas such as Service Request, Account, Contact Management, Omni Channel Routing, Configure Notifications and Chat functionality, Analytics and Knowledge Management, Security Setup, Integrations and Extensions, App composer, Page Composer, Groovy, SLA Configurator, Digital Customer Service, Reports, SOAP/REST APIs. You should demonstrate the ability to analyze complex systems, identify areas for improvement, and be familiar with data governance and management practices. Candidates for this position should possess a minimum of 7.5 years of experience in Oracle Engagement Cloud - Service. The role is based in Mumbai and requires a 15 years full-time education. In summary, as an Architecture Assessment Lead, you will lead architecture assessments, collaborate with teams, provide solutions, and drive improvements in alignment with business objectives. Your expertise in Oracle Engagement Cloud - Service and ability to analyze complex systems will be key to success in this role.,

You will be responsible for supervising day-to-day operations in the customer service department in Indore. Your role will involve responding to customer service issues promptly and creating effective procedures, policies, and standards. You will be expected to develop customer satisfaction goals, maintain accurate records, and document all customer service activities. Additionally, you will need to have a good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, etc. As part of your responsibilities, you will be required to develop, implement, and maintain MIS systems, provide technical support to end users, and train users. You will also need to coordinate and build relationships with vendors to ensure the achievement of all systems objectives. Furthermore, assessing service statistics, preparing detailed reports, managing the approved budget of the customer service department, and staying informed on the latest industry techniques and methods will be essential aspects of your role. To qualify for this position, you should hold a Bachelor's degree in business administration or a relevant field. A maximum of 5 years of proven experience in a customer service position will be required. Proficiency in Microsoft Office and other related customer service software is essential, along with outstanding written and verbal communication skills. A good understanding of management practices and techniques, as well as excellent leadership and interpersonal skills, will also be necessary.,

As an Analytics Practitioner, you will engage in developing business insights through predictive statistical modeling activities. Your typical day will involve utilizing various analytical tools and techniques to enhance decision-making processes by modeling client, market, and key performance data. You will collaborate with team members to interpret data and provide actionable insights that drive business strategies and outcomes. Expected to perform independently and become a Subject Matter Expert (SME), actively participating and contributing in team discussions, providing solutions to work-related problems, analyzing complex datasets to identify trends and patterns that inform business decisions, and collaborating with cross-functional teams to ensure alignment on analytical projects and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management. - Strong analytical skills with the ability to interpret complex data sets. - Experience with data visualization tools to present findings effectively. - Knowledge of statistical modeling techniques and their application in business contexts. - Familiarity with data governance and management practices. Additional Information: - The candidate should have a minimum of 2 years of experience in SAP MM Materials Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.,