10 Management Practices Jobs

You will be joining Lee Spring India as a Customer Service Executive. Lee Spring is a global leader in manufacturing and distributing mechanical springs, wire forms, stampings, and four slide parts. With a rich history dating back to 1918, Lee Spring is renowned for its extensive product line and custom spring capabilities. As a Customer Service Executive, your role will involve providing exceptional customer service to clients, developing effective service procedures, and setting customer satisfaction goals. Your responsibilities will include: - Responding to customer service issues promptly. - Identifying and resolving customer problems efficiently, escalating complex cases when necessary....

As an Architecture Assessment Lead, you will lead the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your responsibilities will include defining the assessment scope, engaging with clients for agreement, conducting discovery assessments, and providing recommendations to address identified weaknesses and opportunities within the architecture landscape. Collaboration with diverse teams to ensure alignment with business objectives and driving improvements and strategic initiatives is essential. **Roles & Responsibilities:** - Expected to be a Subject Matter Expert (SME). - Visualize innovative solutions using ...

As a Customer Service Team Lead in an International BPO Voice process, your role involves supporting the customer service team in resolving escalated issues or complaints with prompt turnaround and consistent quality. You will monitor service quality through sample checks on calls and emails, develop customer satisfaction goals, and drive process improvements for excellence in customer experience and efficient resource management. It is essential to keep accurate records of customer service actions, analyze statistics, compile reports, and recruit, mentor, and develop customer service agents for a nurturing environment of excellence. Qualifications required for this role include a Bachelor's...

You will be responsible for supervising day-to-day operations in the customer service department, responding to customer service issues promptly, and creating effective customer service procedures, policies, and standards. Your role will also involve developing customer satisfaction goals, maintaining accurate records, and documenting all customer service activities. Additionally, you will need to have a good working knowledge of MIS tools such as ERP, CRM, and more. Your key responsibilities will include: - Developing, implementing, and maintaining MIS systems - Coordinating and building relationships with vendors - Assessing service statistics and preparing detailed reports - Managing the ...

Role Overview: As an HR Manager, you will play a crucial role in various aspects of human resources management. Your primary responsibilities will include developing and implementing strategies to attract, retain, and develop top talent through effective talent acquisition and management practices. You will also be responsible for fostering positive employee relations, resolving conflicts, addressing concerns, and creating a conducive work environment. Additionally, managing employee benefits and compensation programs such as health insurance, retirement plans, and paid time off will be part of your duties. Moreover, you will design and execute training programs to enhance employee skills an...

As an ideal candidate, you should hold a degree in any relevant field along with industry experience. You must have a minimum of 5 years of demonstrated expertise in customer care service specifically for civil engineering projects. Proficiency in Microsoft tools is essential, coupled with exceptional written and verbal communication abilities. Moreover, a good grasp of management practices and techniques is required for this role. Your leadership and interpersonal skills should be excellent to effectively collaborate with team members and stakeholders.,

As a Customer Service Manager at our Head Office in Indore, Madhya Pradesh, you will be responsible for overseeing the daily operations of the customer service department. Your primary duties will include addressing customer service issues promptly, establishing efficient procedures and standards, and setting and achieving customer satisfaction goals with the team. You should possess a strong grasp of MIS tools, applications, and concepts such as ERP and CRM to streamline processes effectively. Your role will also involve maintaining accurate records of customer interactions, implementing and managing MIS systems, and collaborating with vendors to ensure system objectives are met. Additional...

As an Architecture Assessment Lead, you will play a crucial role in leading the execution of architecture assessments encompassing various aspects such as infrastructure, platform, application, data, and process. Your responsibilities will include defining the scope of the assessment, obtaining client agreement, conducting discovery assessments, and offering recommendations to address identified weaknesses and opportunities within the architecture landscape. Collaboration with diverse teams will be essential to ensure a comprehensive understanding of the architecture's alignment with business objectives, thereby driving improvements and strategic initiatives. Your expertise as an SME will be...

You will be responsible for supervising day-to-day operations in the customer service department in Indore. Your role will involve responding to customer service issues promptly and creating effective procedures, policies, and standards. You will be expected to develop customer satisfaction goals, maintain accurate records, and document all customer service activities. Additionally, you will need to have a good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, etc. As part of your responsibilities, you will be required to develop, implement, and maintain MIS systems, provide technical support to end users, and train users. You will also need to coordinate and build...

As an Analytics Practitioner, you will engage in developing business insights through predictive statistical modeling activities. Your typical day will involve utilizing various analytical tools and techniques to enhance decision-making processes by modeling client, market, and key performance data. You will collaborate with team members to interpret data and provide actionable insights that drive business strategies and outcomes. Expected to perform independently and become a Subject Matter Expert (SME), actively participating and contributing in team discussions, providing solutions to work-related problems, analyzing complex datasets to identify trends and patterns that inform business de...