Customer Service Executive & MIS SIGMA Group

5.0 - 9.0 years

0 - 0 Lacs

indore, madhya pradesh

On-site

You will be responsible for supervising day-to-day operations in the customer service department in Indore. Your role will involve responding to customer service issues promptly and creating effective procedures, policies, and standards. You will be expected to develop customer satisfaction goals, maintain accurate records, and document all customer service activities. Additionally, you will need to have a good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, etc. As part of your responsibilities, you will be required to develop, implement, and maintain MIS systems, provide technical support to end users, and train users. You will also need to coordinate and build relationships with vendors to ensure the achievement of all systems objectives. Furthermore, assessing service statistics, preparing detailed reports, managing the approved budget of the customer service department, and staying informed on the latest industry techniques and methods will be essential aspects of your role. To qualify for this position, you should hold a Bachelor's degree in business administration or a relevant field. A maximum of 5 years of proven experience in a customer service position will be required. Proficiency in Microsoft Office and other related customer service software is essential, along with outstanding written and verbal communication skills. A good understanding of management practices and techniques, as well as excellent leadership and interpersonal skills, will also be necessary.,

Posted 4 days ago

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Analytics Practitioner Accenture in India

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

As an Analytics Practitioner, you will engage in developing business insights through predictive statistical modeling activities. Your typical day will involve utilizing various analytical tools and techniques to enhance decision-making processes by modeling client, market, and key performance data. You will collaborate with team members to interpret data and provide actionable insights that drive business strategies and outcomes. Expected to perform independently and become a Subject Matter Expert (SME), actively participating and contributing in team discussions, providing solutions to work-related problems, analyzing complex datasets to identify trends and patterns that inform business decisions, and collaborating with cross-functional teams to ensure alignment on analytical projects and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management. - Strong analytical skills with the ability to interpret complex data sets. - Experience with data visualization tools to present findings effectively. - Knowledge of statistical modeling techniques and their application in business contexts. - Familiarity with data governance and management practices. Additional Information: - The candidate should have a minimum of 2 years of experience in SAP MM Materials Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.,

Posted 1 week ago

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