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For Employers

CSA

Firstsource

1 years

0 Lacs

hyderabad telangana india

Posted:2 days ago| Platform:

Apply

Skills Required

support communication resolve chat

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Hyderabad

Experience:

Min. 1 year in International Customer Support

Education:

Graduate / Under-Graduate / 10th Pass

Role Overview

We are hiring a

Senior Customer Support Executive

to handle international customer queries via calls, chats, or emails. The candidate must have excellent English communication skills and experience managing global customers.

Key Responsibilities

Resolve customer issues efficiently (voice/chat/email).
Provide accurate information and maintain customer satisfaction.
Escalate complex cases and document interactions.
Achieve quality and performance targets.

Requirements

Minimum 1 year of experience in an international process (US/UK/Canada/Australia).
Strong communication & problem-solving skills.
Willingness to work in rotational shifts/night shifts.

Benefits

Competitive salary + incentives
Growth opportunities

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