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CSA

Firstsource Healthcare

1 years

2 - 4 Lacs

hyderābād

Posted:19 hours ago| Platform: GlassDoor logo

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Skills Required

support communication resolve chat

Work Mode

On-site

Job Type

Part Time

Job Description

CSA

Date: Dec 8, 2025

Location: Hyderabad, IN

Requisition ID: 18971

Description:

Job Description: Sr. Customer Support Executive

Location: Hyderabad
Experience: Min. 1 year in International Customer Support
Education: Graduate / Under-Graduate / 10th Pass

Role Overview:

We are hiring a Senior Customer Support Executive to handle international customer queries via calls, chats, or emails. The candidate must have excellent English communication skills and experience managing global customers.

Key Responsibilities:

Resolve customer issues efficiently (voice/chat/email).
Provide accurate information and maintain customer satisfaction.
Escalate complex cases and document interactions.
Achieve quality and performance targets.

Requirements:

Minimum 1 year of experience in an international process (US/UK/Canada/Australia).
Strong communication & problem-solving skills.
Willingness to work in rotational shifts/night shifts.

Benefits:

Competitive salary + incentives
Growth opportunities

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