CSA (Customer Service Associate)

We Are Hiring – Escalation Handling Executive (E-Commerce Process)

Are you great at solving problems and handling tough customer cases?
Join our team and help deliver exceptional customer experience.

Role: Escalation Handling Executive
Location: Bhopal (Onsite)
Salary: ₹15,000 per month
Process: Inbound & Outbound – E-Commerce
Experience: Fresher/Experienced both can apply
Preference: Candidates with E-commerce experience will be most preferred.

Important Note

Candidate must have good communication skills in English.
Profiles without strong English communication will not be considered.

Key Responsibilities

• Handle escalated customer calls (orders, refunds, returns, delivery issues)
• Provide quick and accurate resolutions
• Coordinate with internal teams for case closure
• Maintain CRM updates and case notes
• Ensure timely resolution as per TAT
• Identify recurring issues and share insights

Skills Required

• Excellent English and Hindi communication
• Strong problem-solving and decision-making ability
• Ability to stay calm under pressure
• Basic computer knowledge
• E-commerce process knowledge is an added advantage

Interview Location

2nd Floor, Shriram Plaza, Ayodhya Bypass Road, Bhopal

Note: Upcoming Office Relocation

Our office will soon be relocating to:
Elegant Business Square, 3rd Floor, In Front of People’s University,Ayodhya Bypass, Bhopal(Candidates must be willing to relocate.)

Apply Now

Email: [email protected]
Phone: +91 91793 21387

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Work from home

Shift availability:

• Day Shift (Preferred)

Work Location: In person