CS Officer

Customer Satisfaction Officer

Location: Gurgaon (Onsite only)

Experience: 1+ years

What You’ll Do

• Respond to customer inquiries across phone, email, chat, and other channels, ensuring a helpful and positive experience every time.
• Diagnose, troubleshoot, and resolve technical issues—especially repairs for items like power tools, drill machines, grinders, and related products.
• Guide customers step-by-step through processes, making even the trickiest technical tasks feel doable.
• Escalate complex cases when needed and keep communication crystal clear at every stage.
• Identify opportunities to make service workflows smoother, as well as areas where we can step up customer delight.
• Maintain detailed records of every customer interaction, solution, and follow-up, so nothing falls through the cracks.
• Repurpose and optimize content to assist customers efficiently.

Who You Are

• ITI, Diploma, or B-Tech in Electrical, Mechanical, or a related field.
• Comfortable with the basics of electrical product repair—power tools, drill machines, grinders, etc.
• Minimum 1 year of experience in a service, support, or technical repair-related role.
• Excellent communicator who’s patient, process-oriented, and genuinely cares about solving problems.
• A quick learner, flexible collaborator, and someone who doesn’t shy away from the everyday challenges of a customer-facing technical job.

About Buildskill

Buildskill is India’s trusted home improvement and tools brand, supplying durable, high-performance products for professionals and DIY enthusiasts. We're all about smart gadgets, DIY-friendly innovations, and precision-grade equipment for folks who build, fix, or improve. From power tools to nifty repair gear, we offer complete solutions—whether you need something tough for the job site or handy for home projects.