CRO cum Patient Coordinator

As a Patient Coordinator cum Customer Relationship Officer at Hair O Craft, your primary responsibility is to ensure an exceptional client experience. You will handle patient inquiries, schedule appointments, manage client relationships, and support clinic operations. Your communication skills, customer-focused attitude, and ability to multitask efficiently will be key to excelling in this role. Key Responsibilities: - Greet and assist patients/clients with inquiries, appointments, and service-related concerns. - Maintain accurate patient records and update CRM/software with relevant details. - Coordinate with doctors, therapists, and clinic staff to ensure smooth service delivery. - Follow up with clients regarding treatment progress, feedback, and future appointments. - Handle client complaints with professionalism and escalate issues when necessary. - Promote customer loyalty by maintaining strong relationships with existing clients. - Upsell and cross-sell relevant services and treatments based on client needs. - Manage daily clinic operations, including appointment scheduling and reception duties. - Ensure the reception area and waiting rooms are well-maintained and welcoming. - Coordinate with marketing and sales teams for promotional activities and lead generation. Qualifications Required: - Bachelors degree or relevant diploma in Hospitality, Customer Service, or Healthcare. - 1-3 years of experience in a similar role (healthcare or wellness industry preferred). - Strong communication skills in English and regional languages. - Excellent customer service and problem-solving skills. - Proficiency in MS Office and CRM software. - Ability to handle multiple tasks and work in a fast-paced environment. The company is looking for a dedicated individual who can contribute to the team's success in a full-time position with day shifts at the in-person work location.,