CRO cum Patient Coordinator

Job Description

The Patient Coordinator cum CRO plays a key role in ensuring an exceptional client experience at Hair O Craft. This role involves handling patient inquiries, scheduling appointments, managing client relationships, and supporting clinic operations. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to multitask efficiently. Key Responsibilities:Patient Coordination: Greet and assist patients/clients with inquiries, appointments, and service-related concerns. Guide new clients through consultation, service details, and payment options. Maintain accurate patient records and update CRM/software with relevant details. Coordinate with doctors, therapists, and clinic staff to ensure smooth service delivery. Customer Relationship Management: Follow up with clients regarding treatment progress, feedback, and future appointments. Handle client complaints with professionalism and escalate issues when necessary. Promote customer loyalty by maintaining strong relationships with existing clients. Upsell and cross-sell relevant services and treatments based on client needs. Front Desk & Administrative Support: Manage daily clinic operations, including appointment scheduling and reception duties. Ensure the reception area and waiting rooms are well-maintained and welcoming. Process payments, invoices, and maintain financial records as per clinic guidelines. Coordinate with marketing and sales teams for promotional activities and lead generation. Key Skills & Qualifications: Bachelor’s degree or relevant diploma in Hospitality, Customer Service, or Healthcare. 1-3 years of experience in a similar role (healthcare or wellness industry preferred). Strong communication skills in English and regional languages. Excellent customer service and problem-solving skills. Proficiency in MS Office and CRM software. Ability to handle multiple tasks and work in a fast-paced environment. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Work Location: In person