Posted:-1 days ago|
Platform:
Work from Office
Full Time
Sky Gold & Diamond Ltd. is seeking a CRM Executive fluent in South Indian languages (Tamil, Telugu,
Kannada, Malayalam) to manage and strengthen relationships with B2B clients. The role focuses on
customer engagement, order coordination, and post-sales support to ensure high client satisfaction.
• Handle B2B client communication through calls, emails, and WhatsApp
• Coordinate with sales, production, and logistics teams for order processing
• Maintain and update customer data in CRM systems
• Resolve customer queries, complaints, and follow-ups professionally
• Support sales team in order confirmations, dispatch updates, and collections
• Build long-term relationships with regional clients
• Ensure timely feedback and customer satisfaction
• Prepare basic reports on customer interactions and order status
• Mandatory proficiency in any one or more of the following:
• Tamil
• Telugu
• Kannada
• Malayalam
• English & Hindi knowledge preferred
• Any Graduate (Commerce / Business preferred)
• 15 years of experience in CRM / Customer Support / Sales Coordination
• Jewellery industry experience preferred
• Strong communication and interpersonal skills
• Proficient in MS Excel, email communication, and CRM software
• Customer-focused with problem-solving abilities
• Customer Relationship Management (CRM)
• Multilingual Communication
• B2B Client Handling
• Order Coordination
• Follow-up & Negotiation
• Data Management
• Team Coordination
Interested Candidates kindly call or mail me on +91 93215 13841 & hr@skygold.co.in
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