Sky Gold

Job Summary Sky Gold & Diamond Ltd. is seeking a CRM Executive fluent in South Indian languages (Tamil, Telugu, Kannada, Malayalam) to manage and strengthen relationships with B2B clients. The role focuses on customer engagement, order coordination, and post-sales support to ensure high client satisfaction. Key Responsibilities • Handle B2B client communication through calls, emails, and WhatsApp • Coordinate with sales, production, and logistics teams for order processing • Maintain and update customer data in CRM systems • Resolve customer queries, complaints, and follow-ups professionally • Support sales team in order confirmations, dispatch updates, and collections • Build long-term relationships with regional clients • Ensure timely feedback and customer satisfaction • Prepare basic reports on customer interactions and order status Language Requirements • Mandatory proficiency in any one or more of the following: • Tamil • Telugu • Kannada • Malayalam • English & Hindi knowledge preferred Candidate Profile • Any Graduate (Commerce / Business preferred) • 15 years of experience in CRM / Customer Support / Sales Coordination • Jewellery industry experience preferred • Strong communication and interpersonal skills • Proficient in MS Excel, email communication, and CRM software • Customer-focused with problem-solving abilities Key Skills • Customer Relationship Management (CRM) • Multilingual Communication • B2B Client Handling • Order Coordination • Follow-up & Negotiation • Data Management • Team Coordination Interested Candidates kindly call or mail me on +91 93215 13841 & hr@skygold.co.in Also Share the following data • Last Salary • Expected Salary • Notice Period • Total Experience • Location