CRM Implementation Specialist

As a CRM Implementation Specialist at our company, you will play a crucial role in deploying and optimizing our Superleap CRM platform for enterprise clients. Your responsibilities will include: - Analyzing client business processes and configuring the Superleap CRM platform to meet specific technical requirements. - Designing and executing implementation plans with clear technical milestones and deliverables. - Developing and implementing custom solutions, integrations, and workflows to maximize platform value. - Ensuring data integrity during migration processes with proper validation and mapping strategies. Additionally, you will be involved in: - Conducting technical discovery sessions to understand client infrastructure, workflows, and integration points. - Recommending optimal technical configurations based on industry best practices and client needs. - Providing technical guidance on system architecture and integration approaches. - Serving as the escalation point for complex technical issues during implementation. Furthermore, you will be responsible for: - Developing and delivering technical training programs customized to different user roles. - Creating documentation and knowledge base materials for client technical teams. - Enabling client system administrators to perform basic maintenance and configuration updates. - Providing advanced technical troubleshooting support during the adoption phase. Your role will also involve: - Partnering with product development teams to communicate client technical requirements. - Collaborating with engineering to resolve platform issues and implement enhancements. - Reporting implementation metrics and insights to improve product roadmap planning. - Participating in technical review sessions to continuously improve implementation methodologies.,