CRM Executive

Job Title: CRM Executive
Industry: Real Estate
Location: Guindy , Chennai
Experience: 3 to 4 Years
Salary: Negotiable

Job Summary:

We are looking for an experienced and dynamic CRM Executive to join our real estate team. The ideal candidate will have 3–4 years of proven experience in customer relationship management within the real estate sector. You will play a key role in enhancing customer satisfaction, driving client engagement, and supporting the sales and marketing teams.

Key Responsibilities:

CRM Management:

• Maintain and update CRM systems with accurate client data and interaction history
• Track client touchpoints and analyze CRM metrics for efficiency and follow-up

Client Relationship Management:

• Assist sales teams in nurturing client relationships
• Coordinate with marketing for targeted communication and engagement strategies

Sales Support:

• Share accurate property information with clients
• Manage booking processes and support a seamless sales experience

Customer Service:

• Address client inquiries promptly and effectively
• Resolve client concerns, ensuring satisfaction and retention

Data Analysis and Reporting:

• Generate reports on sales performance, customer feedback, and CRM activity
• Provide insights to improve customer interactions and business outcomes

Documentation and Compliance:

• Ensure all client information and documents are accurately recorded
• Maintain compliance with internal policies and regulatory requirements

Post-Sales Support:

• Handle end-to-end client support post-sale, including payment tracking, possession letters, and documentation coordination

Team Collaboration:

• Work closely with sales, marketing, legal, and operations to align with company objectives
• Act as a bridge between clients and internal teams to ensure smooth workflows

Key Requirements:

• Bachelor’s degree in any discipline (Business or Real Estate preferred)
• 3–4 years of experience in a CRM role within the real estate industry
• Strong communication, interpersonal, and problem-solving skills
• Proficient in CRM tools and MS Office Suite
• Detail-oriented with excellent organizational skills
• Ability to multitask and manage deadlines efficiently

Benefits:

• Competitive salary (negotiable based on experience)
• Opportunity to work in a growing real estate organization
• Exposure to cross-functional teams and career advancement paths

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person