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Crm Executive

2 - 4 years

3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

The CRM Executive is responsible for managing the end-to-end customer experience from booking to handover. This includes timely communication, documentation support, addressing client queries, and ensuring smooth coordination between internal departments and customers. The goal is to enhance client satisfaction and ensure efficient post-sale service.

Key Responsibilities:

  1. Customer Communication & Support

    • Act as a single point of contact for customers after booking.
    • Handle queries through phone, email, or in person regarding payments, documentation, project progress, etc.
    • Regularly update customers on project milestones, payment dues, and possession timelines.
  2. Documentation Handling

    • Assist in preparation and collection of documents like Allotment Letters, Agreements, Payment Schedules, Sale Deeds, etc.
    • Coordinate with the legal and accounts team for document verification and payment confirmation.
  3. Payment & Receivable Follow-up

    • Follow up with customers for scheduled payments and issue reminders.
    • Coordinate with the accounts team for receipt generation and outstanding tracking.

Key Skills Required:

  • Strong verbal and written communication in English and local languages (e.g., Tamil)
  • Proficiency in MS Excel, Word, and CRM software
  • Customer-centric approach with a problem-solving attitude
  • Ability to multitask and coordinate across departments
  • Good organizational and follow-up skills

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