CRM Executive

To act as the primary point of contact for customers, ensuring service satisfaction, handling queries and complaints efficiently, and maintaining long-term client relationships that align with business growth and service quality goals.

Key Responsibilities:

• Customer Service & Communication
• Serve as the main point of contact for client communications (inbound/outbound).
• Respond to inquiries, track shipment status, and resolve complaints promptly and professionally.
• Maintain regular contact with clients to ensure service satisfaction.
• Client Relationship Management
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and provide tailored solutions using the company’s logistics services.
• Escalate issues to the appropriate departments and follow up to ensure closure.
• Coordination & Operations Support
• Coordinate with operations, warehouse, and delivery teams to ensure customer expectations are met.
• Monitor order fulfilment, delivery timelines, and service performance.
• Data Management & Reporting
• Maintain accurate records of customer interactions, issues, and resolutions in CRM software.
• Generate daily/weekly reports on client satisfaction, service delays, and issue logs.
• Process Improvement
• Gather customer feedback and suggest process or service improvements.
• Identify and report service gaps to management for corrective actions.
• Compliance & Documentation
• Ensure that all customer communication and transactions are documented.
• Comply with company policies, confidentiality rules, and data handling standards.

Key Skills & Competencies:

• Strong communication and interpersonal skills (written and verbal)
• Good understanding of logistics operations and delivery processes
• Problem-solving mindset and a customer-first attitude
• Proficiency in CRM tools, MS Office, and basic data handling
• Ability to multitask and work under pressure
• Fluency in English, Hindi, and the local language preferred

Qualifications:

• Bachelor's Degree in Business Administration, Logistics, or a related field
• 2–4 years of experience in a customer service or CRM role, preferably in logistics or supply chain industry

Job Type: Full-time

Pay: ₹9,680.35 - ₹24,657.99 per month

Work Location: In person