CRM Executive

GEM HOSPITAL

1 - 2 years

1 - 2 Lacs

chennai tamil nadu

Posted:9 hours ago| Platform: SimplyHired logo

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Skills Required

customer service english in-person phone etiquette communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Handle patient inquiries through calls, WhatsApp,
Provide accurate information about doctors, timings, procedures, and services.
Schedule and confirm OPD appointments; coordinate with doctors and front office.
Follow up on leads for surgeries, procedures, and health checkups to ensure conversions.
Maintain complete and accurate patient/lead data in CRM software or Excel trackers.
Make reminder calls, feedback calls, and follow-up calls as per hospital protocols.
Support marketing campaigns by contacting digital leads and promoting offers/camps.
Handle patient concerns professionally and escalate to concerned departments if required.
Prepare daily/weekly reports on inquiries, appointments, and conversions.
Coordinate with multi-branch teams for referral patients and appointment scheduling.
Maintain high standards of customer service and communication.

Required Skills

Excellent communication skills (Tamil & English).
Good telephone etiquette.
Ability to handle patients with empathy and patience.
Target orientation and follow-up skill.
Qualification: Any degree
Experience: 1 to 2 years

Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment
Paid sick time
Provident Fund

Work Location: In person

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