CRM (Customer Relationship Management) Executive

Job Description

JOB DESCRIPTION Hiring : CRM Executive Company : Emerald Group Location : Faridabad, Haryana Experience : 5 years to 8 years Education : Graduate or above Salary : shall match with candidates qualification & skills. Preferred candidate profile: Male or Female; Only from Real Estate Industry About Company: Emerald is a fast growing, new-age & prominent Real Estate player in Faridabad. We develop and manage RERA approved residential, commercial & plotting projects and offer excellent career growth. Role & responsibilities • Interact and guide customers, related to their query, documents and for payments, & its follow-ups, etc. • Co-ordination with the Bank for loan Cases, Preparing NOC, TPA and PTM for the Customers. • Issuance of different types of Letters /follow-ups to Clients and its Timely Dispatch. • Issue Statements of Accounts, Invoice, Demand letters. Reminder Letters and Pre- Cancellation Letters to Customers. • Issuance of Possession letters and handing over the possession to the customers. Knowledge of the conveyance /Sale deed and Registered BBA. • Handling all the Customer Queries on Email, whatsapp, calls and Follow Up with Different functions for solving the all / any Queries pre & post sale • Responsible for prompt & error-free end-to-end documentation up to project handover and record keeping; i.e. No Dues Letter, Possession Letter, KYC etc. • Interact with Project Site Team to solve issues faced by customer in their units i.e. any damage in flats or regarding maintenance payments etc. • Back of the hand knowledge of clients, issues, and dues-payment synopsis. • Solving marketing queries of walk-in prospects regarding all projects, progress or related documents. SKILLS: • Skilled in humble & quality communication with customers. • Diligent and sincere approach to work & good team-player. • Knowledge of CRM Apps & Sound knowledge of Ms-Excel & Word. • Good typing speed is a must. • Immediate joining required Share you profile at: arobindobiswasemerald@gmail.com & whatsapp at 95607 96030.