CRM - ConsultantFull timeBangalore | Pune2 - 4 Years of ExperienceShare this job
Job Purpose
We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners. In this role, you will be responsible for handling customers/channel partners escalations, solving the escalations within TAT by coordinating with different concern department also educating them about our Product/services.
Responsibilities
- Experience in end-to-end Banking operational procedures
- Building relationships and coordinating with internal/external team members.
- Handling irate customers in polite way
- Dedicatedly handling Inward and outward calls/reports
- Ready to go extra mile and work when team/management needs support in accomplishing task.
- Act as point of contact for complaints and escalate issues as appropriate.
- Collaborate with internal teams (e.g., sales, Technical, finance & senior management) to address customers needs.
- Must have experience working on Confluence and JIRA and ability in creating product backlogs.
- Experience in Risk management, Data Management and Fraud Management is a plus.
- Industry knowledge in digital banking/finance and telecom with experience in developing markets.
Skills And Abilities
- Ability to perform consistently under ambiguity, changing business requirements by converting that into Recruiting efforts.
- High focus on outcomes and ability to stand up to committed deliverables.
- Good communication, interpersonal skills
- Effective verbal and written communication skills
- Banking Knowledge
- Effective interpersonal skills
- Effective Negotiation skills
- Effective time management skills/Multitasking
- Bachelor's Degree/or MBA
- Fluent in Marathi/Hindi/Kannada/English languages
- Excel knowledge
- Maintenance of reports.
- Willingness to take initiatives
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