Critical Incident Manager

We are currently hiring for Critical Incident Managers in

Chennai/Bangalore

Experience:

Notice period:

Role & responsibilities

• Investigation and troubleshooting on arising technical issues
• Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;
• Administration of user access controls; • Providing technical support and management, working closely with internal and Infrastructure Partner support teams during Incident response and resolution;
• Adhere to change management procedures and best practices; • Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner;
• Provide updates and recommendations to management for tickets and / or service adjustments;
• Work with other Temenos teams to build, maintain and improve monitoring practice across all services
• Investigate and resolve events that arise from monitoring.

Actively participate and lead initiatives that drive service improvement

Preferred candidate profile

• Bachelors degree in computer science, Software Engineering or equivalent.
• Previous experience with Temenos technologies.
• Knowledge of IT operations.
• Experience working with High Availability and Disaster Recovery architectures and solutions.
• Experience maintaining a virtual environment required; • Basic networking knowledge and troubleshooting skills.
• Experience with cloud computing platforms (AWS, Azure) an advantage.
• Solid analytical and critical problem-solving skills.
• Strong written and verbal communication skills.
• Customer centricity and service delivery minded.

Interested candidate share please apply

About:

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

For more information, visit www.temenos.com