Job
Description
As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, we give every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, we have unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. The role ensures compliance with customer agreements, budget ownership, workforce planning, engagement, crew retention, and service delivery. This position acts as the primary interface between Seafarers, Fleet Management, Crewing Operations, and external stakeholders, ensuring the execution of crew-related activities. **Key Responsibilities and Tasks** **Crew Management & Service Delivery** - Ensures all duties and responsibilities are carried out in accordance with VMS, national, and international statutory requirements. - Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts. - Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues. - Ensures that Crew Management delivers on KPIs agreed upon between the client, Fleet Cells, and Crew Management, including budget ownership for crew operations. - Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels. **Crew Planning & Workforce Management** - Responsible for crew engagement and crew welfare. - Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers. - Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary. - Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations. - Supports fleet takeovers by identifying suitable seafarers for vessel transition. - Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals. - Identifies and addresses crew retention risks by working with key stakeholders. **Budget Management & Operational Efficiency** - Owns and manages the Vessel budget, including annual renewals, negotiation with customers, and reporting. - Owns and manages budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&L team. - Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement. **Compliance, Industrial Relations & HSSEQ Support** - Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets. - Manages urgent crew changes and vacancies through the effective utilization of the V. Ships seafarer pool. - Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions. - Drives data quality and complies with the Quality Assurance process (Audit). **Stakeholder Engagement & Process Improvement** - Participates in the new business proposal preparation and review as well as the new business onboarding process. - Collaborates proactively with internal and external stakeholders, including seafarers, to ensure outstanding service delivery. - Is familiar with and promotes V. Group and Marine HR services and initiatives. - Provides feedback on ShipSure enhancements and other crewing process improvements. - Works digitally with V. Crew Connect, ShipSure BI, and other digital tools to streamline operations. - Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance. V. Group can offer you a market-leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. **Essential Requirements** - Maritime or shipping industry experience. - Knowledge of crew operations, planning, and workforce management. - Proven customer service mindset and ability to build strong relationships with stakeholders. - Excellent organizational and problem-solving skills. - Strong collaboration and influencing skills to drive change and improvement. - Ability to manage budgets, reports, and performance KPIs effectively. - Excellent communication skills, with an ability to negotiate and resolve conflicts effectively. - Good technology and data analysis proficiency. **Desirable Requirements** - Proficiency in ShipSure and planning tools functionality. - Multinational work experience. *Applications Close Date: 03 Aug 2025*,
