Job
Description
ole & responsibilities Preferred candidate profil Main Purpose of Job The Credit Control Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the companys financial stability and growth. Key Accountabilities Achieve key performance indicators (KPIs) by proactively managing accounts, focusing on high-priority customers, and addressing customer-related issues effectively. Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Credit Control Manager and Commercial Manager, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Submit 100% prefunding vessel list to the Operations Manager for their account after receiving approval from the Commercial Manager. Monitor and control unallocated cash for assigned accounts, ensuring all cash is allocated to respective details. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Maintain an overdue ratio of less than 30% and achieve 100% cash collections target. Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Assistant Manager (AM) Credit Control with ad-hoc tasks to support team objectives. Knowledge & Skills Essential: Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). Knowledge of Outlook and its functions. Good understanding of accounting principles and practices. Fresher or 1-2 years of experience in accounts receivable, credit control, customer service, or accounting. Strong communication and interpersonal skills, with the ability to work with cross-functional teams. High attention to detail and accuracy. Customer service mindset. Desirable: Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work. Experience in a multinational company or fast-paced environment. Qualifications Essential: Bachelors degree in Accounting, Finance, or a related field.
