Coupa Configuration Support

Role Description

This role requires working closely with the Business and Project Manager/Scrum Master for overall implementation and support of Coupa Risk Assess projects. Should be hands-on Coupa with multiple implementation experience and experience in workflow configuration. Should be a good team player having good communication and interpersonal skills.

What we'll offer you

• As part of our flexible scheme, here are just some of the benefits that youll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Learn Coupa Capabilities Technical Configuration in the tool quickly.
• Understand Business Requirements and the design of Coupa Risk Assess developed for Deutsche Bank
• Coupa Configuration / Implementation i.e. Manage Configuration Changes in Coupa Risk Access and Reporting.
• Work with Architects & Platform Owner and support their mission for the Program Deployment
• Support issue investigation and resolution for incidents escalated to development/L3 within defined SLAs
• Perform Coupa Release Testing, Report the issues and resolve the problems.
• Ensure the best practices implementation based on Industry standard.
• Need to be involved in Reviews, check the feasibility of the solution and functional fitment as per DB standards and best practices and align customer expectations, ensuring smooth and timely project delivery and support
• Build Knowledge by documenting the configuration and enriching the Key Operating Principles.
• Prepare and deliver the Maintenance documentation, update the configuration workbook periodically.
• Suggest process improvements based on the application capability and industry best practices.

Your skills and experience

• Must be having total 5+ years of experience and at least 3 years in software configuration /support engineering.
• At least 2 years of experience in workflow configuration in Coupa or similar products
• Good Exposure to DBMS concepts, and experience in designing reports in Coupa Risk Assess.
• Technical Knowledge of SFTP, Unix and Data Exchange mechanism would be an added advantage.
• Good Knowledge of SDLC & Agile processes
• Experience in Vendor Risk Management is an advantage.
• Strong customer focus with experience of working with cross-functional/ cross-department teams
• A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills
• Coupa Risk Assess certification is an advantage.