Counter Sales Executive

That's a great request! A Counter Sales role is essential in many retail and business-to-business environments. Here is a comprehensive job description detailing the main duties, responsibilities, and required skills for a Counter Sales position. 👨‍💼 Counter Sales Associate Job DescriptionA Counter Sales Associate serves as the front-line representative of the company, responsible for direct customer interaction, product sales, and transaction processing at a sales counter or showroom. The primary goal is to provide exceptional service, drive sales, and maintain a professional and organized sales environment. 🌟 Key Responsibilities and DutiesCustomer Service & SalesGreet and welcome customers in a professional and friendly manner. Actively listen to customer needs, requirements, and specifications to recommend appropriate products or solutions. Provide accurate and detailed information about products, features, benefits, and pricing. Process sales transactions accurately and efficiently using a Point-of-Sale (POS) system. Upsell and cross-sell additional products, services, or upgrades to maximize sales opportunities. Handle and resolve customer inquiries, complaints, and issues in a timely and courteous manner. Process returns, exchanges, and refunds according to company policy. Answer incoming telephone inquiries professionally. Operations & InventoryManage cash and credit card transactions accurately and reconcile the cash drawer at the start and end of shifts. Create and process sales orders, work orders, or invoices. Maintain a clean, organized, and visually appealing sales counter and showroom area. Assist with inventory management, including receiving shipments, stocking shelves, organizing merchandise, and conducting periodic stock counts. Ensure displays are properly stocked and priced. Assist in pulling or assembling merchandise for customer pick-up or delivery. Team & AdministrationCollaborate with other team members (e.g., Inside Sales, Warehouse Staff) to ensure smooth operations and high customer satisfaction. Maintain and compile sales reports and other necessary documentation. Adhere to all store policies, safety, and security procedures. Stay up-to-date with product knowledge and current sales promotions. 🛠️ Required Skills and QualificationsCategoryEssential SkillsSales & CustomerExceptional Customer Service: Friendly, helpful, and attentive demeanor.Communication Skills: Clear verbal and active listening skills.Sales Techniques: Ability to persuade, upsell, and close a sale without being pushy.Product Knowledge: Ability to learn and retain in-depth information about the products being sold.Technical & OperationsCash Handling: Accuracy in processing payments and making change.POS System Proficiency: Experience with Point-of-Sale or other order entry software.Basic Math Skills: Needed for calculating prices, discounts, and totals.Inventory Management Basics: Understanding of stocking, organizing, and counting merchandise.PersonalProblem-Solving: Ability to quickly and effectively address customer issues.Time Management & Multitasking: Handling multiple customers and tasks in a fast-paced environment.Attention to Detail: Ensuring accuracy in orders, transactions, and paperwork.Would you like me to tailor this description for a specific industry (like automotive parts, building supplies, or general retail) or help you draft the "Requirements" section for an actual job posting?