Posted:1 week ago| Platform:
On-site
Full Time
About the job: Key Responsibilities: A. CRM sales data management & client communication: 1. Handling inbound calls, gathering accurate contact details from prospect leads, and recording data and customer interactions in CRM software. 2. Establishing communication and building relationships with leads via calls, messages, emails, and WhatsApp at each stage. 3. Planning and executing a communication strategy to determine touchpoints for effective relationship building. 4. Operating Zoho CRM software and WhatsApp Business API (DoubleTick) for data management and conversational purposes. 5. Creating and managing bookings, appointments, and meetings, concluding sales by offering preferred products to prospects. B. Customer support & communication: 1. Responding to queries/questions on the DoubleTick business API of pet parents, regardless of stage or booking status. 2. Raising tickets for pet parents' requests/issues and communicating with the operations team for resolution. 3. Collecting feedback and sharing with the team. C. Team communication: 1. Communicating appointments, bookings, visits, prospect information, and past communication with the concerned team member responsible for managing bookings. 2. Coordinating with the boarding manager to gather updates on guests' food, well-being, health, and fitness for daily updates to pet parents. 3. Sharing open ticket information and gathering feedback from clients. 4. Driving sales and maintaining client relationships for repeat business. 5. Offering support to ongoing bookings and handling inbound calls regarding services, recording data into CRM software. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-06-26 23:59:59 Skills required: MS-Office, Digital Marketing, Email Marketing, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written) and Sales Other Requirements: Only those candidates can apply who: 1. Are available for full-time jobs. 2. Can join immediately. 3. Preference for candidates from Indore and nearby regions. 4. Who loves dogs or has one at home as a pet. 5. Have relevant skills and interests. 6. A female candidate is preferable. 7. A laptop and internet connection is required. * Women wanting to start/restart their career can also apply. About Company: A company? Brand? Passion project? Passion turned into a business can be the description of Domigo. We are crazy dog lovers who are driven by a vision to build a better world for dogs and dog people. We are currently working to offer the best experience to dogs and their parents using our services. We are focused on building a 'Pet hospitality' brand for dogs. Domigo currently operates from one location in Indore known for its 'Dog boarding' service, which can host 50 dogs at any given time, marked as one of the biggest facilities for dogs. We offer technology-driven modern solutions to the pet care space. Our standard operating processes help dogs to stay stress-free. Join the game with us if you are someone who is driven by a 'giving back' mindset while making a difference in evolving the pet care landscape in India.
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